access problem

• 

  sandracrisman69 · Member · Oct 8, 2019 at 10:01 am

  • Copy link
  • Add topic to favorites

  Good morning,
  I have difficulties because I can’t login to my site ekleticjewels.it.
  Does not accept the password and now I don’t really enter the login page.
  Can you help me?
  Thanks
  Sandra

• 

  fstat · Staff · Oct 8, 2019 at 12:08 pm

  • Copy link

  Hi Sandra,

  Your site is not hosted by us (WordPress.com). It is using the open-source WordPress.org software and it is hosted by Siteground. Therefore, you need to contact them regarding your login issue.

  We’re only able to provide support for WordPress websites that are hosted by us. For help with your site you need to ask over at the WordPress.org forums:

  https://wordpress.org/support/forums/

  If you want to know more about the differences between WordPress.com and the open-source WordPress.org software you can read this article:

  WordPress.com vs. WordPress.org