Access to a website I created years ago

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  danielalexandertromp01474b031d · Member · Nov 24, 2020 at 5:51 pm

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  Hi Guys,

  I created this website for my dad (https://trompsrestoration.wordpress.com/) a few years back but for the life of me I cannot remember which email address I used so I cannot get to the dashboard to now take it live.

  Could you please advise me on how to get my website back?

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  danielalexandertromp01474b031d · Member · Nov 24, 2020 at 6:11 pm

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  I tested by just adding a comment to one of the pages and I received the notification to my personal email address.

  However if I try to do a password reset, it says that the user does not exist which makes no sense?

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  supernovia · Staff · Nov 24, 2020 at 9:06 pm

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  Hi,

  However if I try to do a password reset, it says that the user does not exist which makes no sense?

  Could you try the reset with the email address rather than the username? You may be able to log in with that, too.

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  danielalexandertromp01474b031d · Member · Nov 25, 2020 at 5:48 am

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  Good morning – if I try reset with the email address then it says that the user does not exist. If I reset with the username (dantromp) then it accepts it but I get no email..

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  kokkieh · Staff · Nov 25, 2020 at 6:04 am

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  if I try reset with the email address then it says that the user does not exist

  That means the email address you’re using is not the one that’s associated with the account.

  If you don’t get any emails when using the username, it means you most likely don’t have access to the correct email address any more, in which case your only other option is to go through our account recovery process so you can verify your ownership of the site another way:

  Recover Your Account