Access to a WordPress site back-end – account held in another;s name

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  localroamingblog · Member · May 18, 2022 at 3:56 am

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  Hi WordPress community,
  I own and run my business.
  My website is built upon a WordPress platform by a colleague that has sadly passed away earlier this year.
  I am trying to gain access to my site’s back-end (admin access – to make changes), but the account name is in the name of my colleague.
  Can I please request guidance to help me novate the account across to me, so I may own and access the site.
  Thank you and regards,
  Brett Webster

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  justjennifer · Member · May 18, 2022 at 5:57 am

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  Hi there, what’s the address of the site you want to delete? Once we know that, we can point you in the right direction for support.

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  justjennifer · Member · May 18, 2022 at 11:07 am

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  Oh my, sorry about that. I see you want to access the website, not delete it. Again, please let us know the site address involved so we can help you further.

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  localroamingblog · Member · May 19, 2022 at 2:41 am

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  Hello justjennifer
  Yes, not a deletion – a novation.
  My site is https://localroaming.com.au

  I am hoping to transition ownership – or establish a path so that I can own the account and gain access.

  Many thanks
  Brett

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  justjennifer · Member · May 19, 2022 at 4:48 am

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  meta name=”generator” content=”WordPress 5.8.4″

  Name Server: NS2.SYRAHOST.COM
  Name Server: NS1.SYRAHOST.COM

  Hello again, I did a WHOIS lookup for your domain localroaming.com.au and it is using nameservers that are not associated with WordPress.com, the hosting provider, whose forums these are.

  You’ll want to contact your web hosting provider, CrazyDomains.com.au for assistance in regaining access to that site. https://www.crazydomains.com.au/help/

  In general, for information on working with the WordPress open source software, your best resource are the documentation and support forums at https://wordpress.org/support/

  Just to clarify, this support forum you’ve posted to assists users with free websites hosted on WordPress.com, the hosting provider. You can read more about these differences at https://wordpress.org/support/article/wordpress-vs-wordpress-com/

  Hope that helps.

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  localroamingblog · Member · May 19, 2022 at 10:46 pm

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  Thank you for the guidance.
  That is most appreciated.
  Enjoy your Friday and best regards,

  Brett