access to admin

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  mathshortcutblog · Member · Jul 1, 2018 at 8:05 pm

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  I can’t access my admin, password and username doesn’t work

  The blog I need help with is: (visible only to logged in users)

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  wpx2 · Member · Jul 1, 2018 at 8:14 pm

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  Hi @mathshortcutblog

  Please note that this forum is dedicated to support WordPress.com hosted sites.

  It appears that the website you are seeking help with (chasingtrees.net) uses the self-hosted version of WordPress (hosted by Hostgator) rather than WordPress.com,
  Find the difference between the two here: https://en.support.wordpress.com/com-vs-org/

  However, you can ask for support in the WordPress.org forums:
  https://wordpress.org/support/forums/

  Hope this helps.

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  kokkieh · Staff · Jul 3, 2018 at 1:02 pm

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  Hi there,

  Your site is not hosted on WordPress.com, so we cannot help with this, as we have no control over your admin login for that site – that password is stored directly in your site database on your hosting provider’s servers.

  You can see the password reset instructions for your version of WordPress at https://codex.wordpress.org/Resetting_Your_Password

  For more help with this, please post in https://wordpress.org/support/ or contact your hosting provider instead.