Access to another site

• 

  wendyahalleck · Member · Jan 30, 2017 at 5:07 pm

  • Copy link
  • Add topic to favorites

  I recently was asked to join a new site as an admin. I went through the registration process, but now I cannot access my original business web site. Old email/passwords, etc. are not working and I’m desperate to get to my old site! Help please!!

  The blog I need help with is: (visible only to logged in users)

• 

  staff-zinnia · Staff · Jan 30, 2017 at 7:04 pm

  • Copy link

  Hi –

  It sounds like you may have created a duplicate account. What is the site URL that you are trying to access?

• 

  wendyahalleck · Member · Jan 30, 2017 at 9:17 pm

  • Copy link

  http://www.alstonfaceandbody.com

• 

  staff-zinnia · Staff · Jan 30, 2017 at 10:37 pm

  • Copy link

  http://www.alstonfaceandbody.com/ is not hosted with us at WordPress.com.

  That site is self hosted and uses the installation of WordPress.

  There are 2 versions of WordPress and we only have access to the sites that are hosted here.

  For help with this site, please post at https://wordpress.org/support/

  This guide further outlines the differences between WordPress.com and the self hosted version that you are using: https://en.support.wordpress.com/com-vs-org/