Access to back-end WordPress site

  • Unknown's avatar
    fdemeyer · Member ·

    Hi,
    I am running a website in WordPress hosted by an external provider. Since 2 days I have an error message when I try to log in to the back-end of the site, and by doing so I can not access the front-end neither. When I clear my cache and cookies I can see the front-end, but when I try to log in I have the error message again (and unable to see the front-end).

    This happens on all devices (iPAD, iPhone, other laptops) and all browsers. It is not a hosting or website issue, since co-writers can access the back-end without any problem. It is probably not a network issue neither (checked with network operator).

    I’m clueless at this point. Anyone with a potential solution has my eternal gratitude!

  • Unknown's avatar
    neelgajjar · Member ·

    This support forum is designed to help sites hosted by WordPress.com. For more information, you can check out this link: https://en.support.wordpress.com/com-vs-org.

    If you are in need of support for your self-hosted website you may be able to find an support from the WordPress.org support page at the link provided: https://wordpress.org/support/ or as an alternative you may want to contact your hosting provider.

    Thanks.

  • The topic ‘Access to back-end WordPress site’ is closed to new replies.