access to email

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  chezleon10 · Member · May 27, 2018 at 3:28 am

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  An email account was set up with a domain using wordpress and now I am unable to link to the email account.
  When I try to link to the email address with the password it says that the pop address in incorrect. Can you give me the correct one or let me know if there is some other problem.
  Thankyou
  Cheryl

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  kosiew · Member · May 30, 2018 at 2:35 am

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  hi,

  Can you tell us your site url ?

  Here is the support document on how to make the best use of this forum:
  https://en.forums.wordpress.com/topic/best-practices-community-standards/

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  chezleon10 · Member · Jun 2, 2018 at 11:35 pm

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  I believe the URL is
  https://www.passivemassage.com/

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  kosiew · Member · Jun 3, 2018 at 11:22 am

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  hi,

  Your website (https://www.passivemassage.com/) is hosted on United Layer.
  We’re able to help only with websites hosted on WordPress.com.

  To clear up any confusion, there are 2 versions of WordPress. WordPress.com is a managed environment different from using the open source WordPress installation. WordPress.com and WordPress.org are two, different entities.

  WordPress.com vs. WordPress.org

  You might check in with your host to see if there’s an error log you could look at for more information. Or, you could look in this forum; perhaps someone there has experienced something similar:
  https://wordpress.org/support/

  You’ll need a free WordPress.org account to post – if you don’t already have one, you can register here:
  https://wordpress.org/support/register.php

  Your hosting provider customer support may also be able to help you.

  Hope this helps