Access to hosted wordpress website
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Hosted wordpress site with Godaddy originally. Moved hosting to Closte and cloned the wordpress site and development was continued from that version. A year later, Godaddy account was still active and when it renewed our SSL our DNS and everything moved back to Godaddy. A very old version of our website was made live via Godaddy. The WordPress login access via Closte was now lost and Closte is not helpful.
All that to say: Is there a way to get access to our WordPress account that was originally accessed through Closte Hosting? I would like to gain access to it so I can host it with someone else.
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Hello, I’m sorry to hear that you are having trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.
Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/
https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/
And, they have some options for you at https://wordpress.org/support/article/resetting-your-password/
Your hosting provider’s support team may also be able to assist.
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