Access to locked site

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  jednovick · Member · Oct 6, 2025 at 2:46 pm

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  I can no longer access it to use and edit

  The blog I need help with is: (visible only to logged in users)

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  jednovick · Member · Oct 6, 2025 at 2:48 pm

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  I am so frustrated. I have been talking to Chat bots for two whole days – going round and round in circles.

  The site is a WordPress site

  It’s hosted by Bluehost

  Bluehost say it’s “pointed” to WordPress

  WordPress don’t know

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  mukeshoadcom · Member · Oct 8, 2025 at 5:54 am

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  Hi @jednovick,

  I can see your frustration. Let me help clarify what’s happening:

  Your site situation:

  • Hosted on: WordPress.com
  • Domain registered with: Bluehost (separate from hosting)
  • Issue: You can’t access the site to edit it

  The problem: When your domain is “pointed” to WordPress.com from Bluehost, you need to log into WordPress.com (not Bluehost) to edit your site.

  To access your site:

  1. Log into WordPress.com:
     • Go to: https://wordpress.com/log-in
     • Use the email/password you created when you set up the WordPress.com hosting
  2. If you can’t remember your WordPress.com login:
     • Try password reset: https://wordpress.com/log-in
     • Click “Lost your password?”
     • Use the email associated with your WordPress.com account
  3. If you don’t know which email is linked:
     • I’m tagging this with modlook so WordPress.com staff can help verify your account ownership and restore access

  Important: Bluehost only manages your domain registration, they can’t help with WordPress.com site access. WordPress.com manages your hosting and site editing.

  To contact WordPress.com support directly: https://wordpress.com/help/contact

  Account access guide: https://wordpress.com/support/passwords/

  Let me know if you can’t find your WordPress.com login and staff will help!

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  robertghetau · Staff · Oct 8, 2025 at 7:52 am

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  Hi there,

  I’m writing to confirm that you’re an administrator on the site http://westhillwhistler.com/ and it’s currently hosted on WordPress.com, therefore, if you’re still having issues, please feel free to let us know and we’ll be happy to guide you further.

  Warm regards,