Access to my content
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How do I get access to my content on the website? I decided not to upgrade (don’t need all the stuff I purchased), but my theme was an upgrade — didn’t know it would matter. When I didn’t renew I was locked out of everything. I’d like to get access to the files (at least to take screenshots and or copy/past information. Can you help me get access to that? I’ll be migrating over to a static website where the fees are less.
When I called support, to talk about the upgrade, it wasn’t mentioned that I wouldn’t have access to the site – I just assumed it would ‘Break’ and I’d need to choose a different theme and we’d be going again. But, nope :-(
I’m praying there is an easy fix to this.
Thanks so much in advance.
Appreciatively,
Trish Z.Site: https://virtualtivity157696199.wpcomstaging.com.
WP.com: Yes
Correct account: Yes -
Hi Trish, I’m afraid I don’t know who you called — we don’t have a call center. I’d recommend against trying to phone in, but we can likely help you here.
We just need to get that site downgraded properly.
Downgrading will remove any third party themes or plugins you’ve added. You may also lose other changes and content you’ve made since adding them. Can you confirm this is fine with you?
If you need anything from the site, please export the site and media first:
https://wordpress.com/support/export/Please confirm with us here when you’re ready for us to downgrade. Thanks!
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That’s very strange.
Yes, I want it downgraded to the free version, but I still NEED to access the content (words and graphics that were there). It would be good to be able to see the theme that was used to at least do a screenshot.
Can you help me with that?
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Sure. You can get all the screenshots you need. Here’s how, if needed:
https://wordpress.com/support/make-a-screenshot/Then, use these tools to export your content, just in case:
https://wordpress.com/support/export/
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