Access to my dashboard

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  mailsforlilytang · Member · Jun 15, 2020 at 10:39 am

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  Hi there, I am the owner of nonfictionspace.wordpress.com. However, it has been many years since I last logged in, hence, I have forgotten the password. I don’t remember my username either. Is there any other ways I could reclaim the website? Thanks,

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  staff-zinnia · Staff · Jun 15, 2020 at 6:54 pm

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  Hi –

  Provide proof of ownership via https://en.support.wordpress.com/account-recovery/

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  mailsforlilytang · Member · Jul 6, 2020 at 4:42 am

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  Hi, I have tried that times. The email related to my username was already deactivated. Is there any other way to recover it?

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  kokkieh · Staff · Jul 6, 2020 at 5:31 am

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  If you’re not able to provide proof of ownership via our account recovery form, we won’t be able to give you access to the account that owns that site.

  We have strict verification processes in place to ensure the security of our users’ accounts, and cannot make any exceptions in this regard.

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  mailsforlilytang · Member · Jul 6, 2020 at 6:08 am

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  I haven’t touched the account since 2018. All relevant email correspodences would have been sent to my old email address which has been deactivated since 2015 as I accidentally clicked on a spam email containing virus.

  I would be able provide one of my old passwords, if that will help?

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  staff-mckluskey · Staff · Jul 6, 2020 at 7:47 am

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  @mailsforlilytang no, I’m afraid that we can only accept what’s listed on the page that staff-zinnia mentioned.

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  mailsforlilytang · Member · Jul 6, 2020 at 11:11 am

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  The fact is, it is actually my account that I created when I was a teenager. I am happy to provide any other forms of authentication required apart from those officially requested because those information requested could only be accessed through my old email address which is now locked by Google. I believe I deserve your best attempt to enable me to access the dashboard. You could get in touch with me via (email visible only to moderators and staff).

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  staff-mckluskey · Staff · Jul 6, 2020 at 11:20 am

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  There are no other possible proofs of ownership that we can accept.
  If you’re looking to remove the site, you can reach out to our Account Recovery team directly via passwordhelp@wordpress.com – they can provide you with more information. But, if you want to regain access to that account, there won’t be anything they can do for you.

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  simranvijwani · Staff · Jul 8, 2020 at 1:05 pm

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  I’ve replied to the email ticket you submitted, so I’m closing this thread as a duplicate.