Access to old site

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  lorenagrubio · Member · Oct 23, 2017 at 11:05 pm

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  Hi,

  I have a customer that built a long time ago the site https://opticaunyvision.wordpress.com/ but can not remember how to get there to redirect it to the new site I have biult for them (https://opticaunyvision.es)
  The email they thought they used for this, does not work.

  How can we do it?

  Thanks,

  Lorena G.

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  staff-eleanor · Staff · Oct 23, 2017 at 11:39 pm

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  Hi @lorenagrubio,

  Have you tried the Account Recovery Form yet? This would be the first step.

  Here is additional information about recovering accounts from the support documentation:

  – https://en.support.wordpress.com/account-recovery/
  – https://en.support.wordpress.com/passwords/#account-recovery

  Also, there is a Spanish language support forum for WordPress.com if you would prefer it:  https://es.forums.wordpress.com/forum/soporte

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  lorenagrubio · Member · Oct 23, 2017 at 11:49 pm

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  Yes, but they can not provide me with anybof those proofs they asked for, because the original blog was created by a friend that they can not contact anymore

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  staff-eleanor · Staff · Oct 24, 2017 at 12:05 am

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  Without proof of ownership it will not be possible to access the old site.

  I am tagging this with post with “modlook” for staff to take a look. They may be able to provide more assistance. Please be patient while you wait for staff to respond.

  Thanks!

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  kokkieh · Staff · Oct 24, 2017 at 4:59 am

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  Hi there,

  As staff-eleanor said above, if they are unable to verify their ownership of the account and don’t have access to the email address used to created it, we won’t be able to give them access to it under any circumstances.