access to site

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  harbourforce · Member · Sep 18, 2019 at 5:11 am

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  I cant access my website

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  staartmees · Member · Sep 18, 2019 at 8:02 am

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  What is the URL of that site? Mind we can only help with sites running on the wordpress.com platform but it seems harbourforce doens’t have a site.

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  frusvavar · Member · Sep 18, 2019 at 8:27 am

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  My website is svavar.info

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  frusvavar · Member · Sep 18, 2019 at 8:28 am

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  My website is svavar.info and I cant reach it. Also. How in heavens name do I connect to live support chat for wordpress?

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  byteofgrace · Member · Sep 18, 2019 at 8:32 am

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  Thanks, @frusvavar!

  This thread has been tagged for staff attention.
  As a paid client you can access Live Chat here:

  https://wordpress.com/help/contact

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  staff-zinnia · Staff · Sep 18, 2019 at 6:22 pm

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  Hi –

  You are simply signed in to the wrong account. Sign out, then back in as <strong< svavarh and you’ll be successful. Write back if more help is needed.

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  frusvavar · Member · Sep 20, 2019 at 8:15 pm

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  Thank you.

  I’m still having problems, as I don’t remember the password for svavarh and that account seems to be attached to the same email as my other account. So everytime I try to reset the password I get directed into my other account.

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  staff-blorbo · Staff · Sep 20, 2019 at 9:41 pm

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  We only allow one account per email address, so what you’re describing is not what’s happening. Both accounts have different email addresses. :)

  We have some recommendations for you at https://en.support.wordpress.com/account-recovery/