Access to site

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  sjveapres · Member · Jan 24, 2023 at 6:32 pm

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  I would like more info on the domain name to help with creating multiple email accounts and also update the website itself.

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

  The blog I need help with is: (visible only to moderators and staff)

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  staff-totoro · Staff · Jan 25, 2023 at 12:35 am

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  Hi there,

  I do not see any domains purchased under your @sjveapres WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/me/purchases/

  Is it possible you made your purchase under a different login?
  I can confirm that your site is registered at WordPress.com but is under a different account and not your @sjveapres login. If you do not recall how to log in to your other account you can fill out the form here to get assistance from our Account Recovery team: https://wordpress.com/wp-login.php?action=recovery

  On that form you will be asked to provide a transaction ID for your purchase, which you can typically find on your credit card statement. More info on how to find that here: https://wordpress.com/support/billing-history/#retrieving-a-transaction-id

  Once you have regained access to the correct account, email can be added for your custom domain by following the steps here: https://wordpress.com/support/add-email/adding-professional-email-to-your-site/

  Thanks!