Access to site

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  jivbains · Member · Feb 27, 2023 at 10:43 am

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  HI! We cannot access out site, a member of my team has left and i cant get in with the pw he has provided. I have access to his work emails, but no pw reset is coming through. The user login would be samwilkes and the email should be sam@agent*********.co.uk.

  Can you help me access?

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Unknown

  The blog I need help with is: (visible only to moderators and staff)

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  staff-zinnia · Staff · Feb 27, 2023 at 6:12 pm

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  Howdy –

  Thanks for getting in touch. I believe y’all are asking about thetmhub.uk but if it is a different site please let me know.

  Looking at that site I can see it’s hosted on Cloudflare. It’s not using our managed hosting environment from WordPress.com.

  For help, I would contact them first. Otherwise, there’s a volunteer network available for folks who run their own WordPress installations, which is how you’re set up. That is available at https://wordpress.org/support/forums/

  On WordPress.com our team offers a managed hosting environment. This means that we handle all the back end details of the site. Things like back ups, updates, security, spam, seo, ssl, mobile optimization, top notch hosting specs, and sorting out any errors or bugs that pop up along the way. When you run a stand alone WordPress installation, like what y’all have set up, then all of those details fall on to you – so instead of being able to focus on content you spend a ton of time and frustration fixing these sort of issues.

  All of our hosting plans are available on https://wordpress.com/pricing/ If you think a managed environment is a better setup for the project and your experience level then we can talk more about how to move your site over and what’s involved with that process.

  Y’all will want to make sure you have back ups and security figured out for the site in case it is ever broken or damaged, this way you can restore it. If WordPress.com seems like a better fit for your experience level and the project then we can help you get started, and get your domain connected on the personal plan.

  PS – WordPress.com plans include back ups, security, and robust hosting specs.

  The instructions on this WordPress page should help you regain access to the current site. https://wordpress.org/documentation/article/reset-your-password/