access to the website

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  carnadream91 · Member · Sep 23, 2022 at 9:19 am

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  Hello,

  We have lost access to our website and we don’t understand.
  Can you help us?

  Thank you

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

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  amiteshg93 · Member · Sep 23, 2022 at 11:09 am

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  Hi there,

  Please provide us with the URL of the website you’re referring to so that we can point you in the right direction.

  Thank You! :)

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  staff-doublebassd · Staff · Sep 23, 2022 at 1:30 pm

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  Hi there,

  Yes, let us know the URL that you are unable to gain access to. There isn’t a site connected to the account you are contacting us from.

  Let us know and we’ll look into this for you.

  Thanks!

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  carnadream91 · Member · Sep 23, 2022 at 2:28 pm

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  Thank you for your feedback,

  the url is http://www.carnadream91.fr

  I’d like you to check if there is a problem with the site.
  Is it a payment oversight?

  Thank you

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  staff-zinnia · Staff · Sep 23, 2022 at 2:48 pm

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  Hi there –

  I have had a look and the bad news, is that we aren’t the hosting provider of your site and don’t have any access to help you with it. In order to get help, you should reach out to OVH who is the host of your site. They will be able to advise you further on what the problem(s) are.

  Go to https://www.ovhcloud.com/en/contact/ and click on I am an OVH customer to sign in. From there you’ll be able to get to their team for support.

  We can always help you move things over here to WordPress.com which is a managed hosting environment – we handle all the headaches and nitty gritty details that keep your site up and online, including robust spam and security protection. Our hosting plans are available for review on https://wordpress.com/pricing/ and I’ll be glad to answer any questions you have about those plans and features.

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  staff-zinnia · Staff · Sep 23, 2022 at 2:49 pm

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  oops! I forgot to include this link which is really helpful to read through. It explains the difference between using the WordPress.org software with separate host (like you have now with OVH) and the managed hosting solution that we offer here at WordPress.com.

  https://wordpress.com/go/website-building/wordpress-com-vs-wordpress-org/

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  carnadream91 · Member · Sep 23, 2022 at 6:45 pm

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  thank you for your feedback,

  Before contacting you I already contacted OVH, which refers me to “wordpress” according to them it is an update to a php protocol.

  Without access to the site I will not be able to find a solution.

  Thanks
  Sincerely

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  staff-blorbo · Staff · Sep 23, 2022 at 8:54 pm

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  I’m sorry, but that is a WordPress.org site hosted with OVH, which we can’t help with here.

  To clear up any confusion, WordPress.com and WordPress.org are two different entities: https://wordpress.com/support/com-vs-org/

  WordPress.org has complete documentation for self-hosted/installed versions of WordPress.org at https://wordpress.org/support/ and support at https://wordpress.org/support/forums/