Access to the WordPress of our business
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Hi,
My name is Maxime Dubé, I’m a communication manager at the Coopérative pour l’agriculture de proximité écologique (CAPÉ). Our cooperative manage the project Bio Locaux and since november, we don’t have access to the WordPress editor of this project because the employee responsible of our communication at the time didn’t give us her credential to get access to it when she left. She doesn’t seem to remember her credential as well so we are really stuck.
I tried to figure out who had access in the past with our credentrials document and
I tried to login with the e-mail address that we recreated for the occasion. It didn’t work, maybe the access have been deleted at the same time as their email address.It doesn’t seem like WordPress has a customer service. Is there any way that I can get help?
Thank you in advance,
Maxime Dubé
Communication manager
Coopérative pour l’agriculture de proximité écologiqueSelf-declared URL: biolocaux.coop
Jetpack: Unknown
WP.com: UnknownThe blog I need help with is: (visible only to logged in users)
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Hey Maxime, is there any chance your website is hosted by a different host than WordPress.com? I understand it’s running WordPress, but did you/your business pay for the WordPress site via WordPress.com, or did you sign up to a different site who hosts your server?
If the latter, you may be able to fix this yourself if you have access to Cpanel/PHPmyadmin or FTP through your website host. The first option is infinitely easier if you have no experience with these things, and if you know your website host and are ok with posting it here I can try to better guide you through it (you can also try googling your websitehost+ cpanel, or your websitehost+wordpress file manager etc). — Please do note I am just another regular user lurking the forums and I have no association with wordpress and no professional qualification to give this advice!!.
If you want to try it yourself and have access to PHPmyadmin (if you have access to cpanel filemanager, it’s usually automatically installed on there under ‘databases’) :
– Go to PHPmyadmin
– Click ‘Databases’
– In the list, find your WordPress database (Naming conventions may vary, but the files in this database one should be named with ‘wp_’.
– Find ‘wp_users’
– Click the ‘browse’ button beside it– Look for ‘user_login’, this should list any of the login accounts that are associated with your WordPress and their passwords.
– Click ‘edit’ beside one if you want to change it
– It should show a list of details like ‘user_login’ ‘user_pass’
– For user_login, change the name that’s under the ‘value’ column to whatever you want the new login to be
– Under ‘user_pass’, change the password that’s under the ‘value’ column to whatever you want the new password to be. Under the ‘function’ column, make sure the user_pass is set to ‘MD5’.– Click ‘Go’ to save the new information. **NOTE: WHATEVER YOU SAVE IS PERMANENT, THE OLD USERNAME/PASSWORD YOU SAVED OVER WILL NO LONGER EXIST**
Should be able to login with this new username/password combo you created now. If you need to create a completely new user, that is possible from the same area as well; googling ‘Create a new user in WordPress with PHPmyadmin’ should give lots of sites that will help walk you through that step by step if necessary.
Hope this can help!! Good luck!
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