Access to website

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  rickhall66 · Member · Oct 6, 2020 at 3:07 pm

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  Hi. I have recently purchased a new computer, therefore my username and password are not saved. I have tried the ‘forgotten password’ option, but WordPress informs me that my email address is not associated with my account. I need to administer my website (for example, my ‘contact’ form does not work etc…). Please advise me how to proceed. Thanks for your time, R.Hall.

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  staartmees · Member · Oct 6, 2020 at 3:23 pm

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  What is the URL of your site?

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  rickhall66 · Member · Oct 6, 2020 at 3:26 pm

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  rickhall.co.uk

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  staff-ozmodiar · Staff · Oct 6, 2020 at 3:47 pm

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  Hi,

  It looks like your site is using the open-source WordPress software (from WordPress.org) but is hosted with another webhost.

  We’re only able to provide support for WordPress websites that are hosted by us here at WordPress.com. For help with a WordPress site hosted elsewhere you’ll need to ask over at the WordPress.org forums:

  https://wordpress.org/support/forums/

  Your webhost’s support team may also be able to assist.

  If you want to know more about the differences between WordPress.com and the open-source WordPress software you can read this article:

  WordPress.com vs. WordPress.org