access to website

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  mysheaglow · Member · Feb 9, 2021 at 2:46 pm

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  I cant get access to my website. I have logged in to my wordpress and the website isnt there. Someone said that it might be deactivated because of inactivity. The website, Mysheaglow.com is still up.

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  aleone89 · Staff · Feb 9, 2021 at 3:46 pm

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  Hello there,

  Many thanks for reaching out.

  It looks like Mysheaglow.com is a self-hosted WordPress site with Hostgator, which is a bit different to a site hosted on WordPress.com. You can read about these differences here: https://en.support.wordpress.com/com-vs-org/

  You would need to reach out to your theme/plugin developers or the hosting provider for further assistance.

  I hope this helps.

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  mysheaglow · Member · Feb 9, 2021 at 4:44 pm

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  who would be my “theme/plugin developers or the hosting provider” ?

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  staff-doublebassd · Staff · Feb 9, 2021 at 5:32 pm

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  Hi there,

  Looks like your site is hosted with Hostgator:

  https://whois.domaintools.com/mysheaglow.com

  I would reach out to them regarding this issue.

  Thanks,