Accessing a site with no login details
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Hi
I am currently building a site for a Scouting District in the UK and they currently have a site that is hosted on wordpress.com. The person that originally set up this site is no longer with the organisation.
Are you able to help us gain access to the site at all or assist in deleting the site so that we can start again fresh.
Kind Regards
Matt Cockayne
The blog I need help with is: (visible only to logged in users)
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This site is not hosted by wordpress.COM http://phpboyscout.uk/
We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
(1) local installs of wordpress.ORG software on your own server or
(2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.Also, note that we do not provide Jetpack support https://jetpack.me/support/ for sites linked to wordpress.COM accounts with the Jetpack plugin.
You are posting to the wrong support forum.
WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/
As you are referring to a site that is not hosted here, if you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right-hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
WordPress.org support docs are at https://codex.wordpress.org/Main_Page
See also https://apps.wordpress.org/support/ -
Hi,
The blog that I am needing assistance with is actually https://cheadledsc.wordpress.com/ however the online form that I filled in to create this post required that I log in with my wordpress account which is associated with the phpboyscout.uk blog which is as you quite accurately self hosted.
The online form appears to have automatically added the line “The blog I need help with is phpboyscout.uk.” to my enquiry.
Currently no-one within the organisation that the cheadledsc.wordpress.com represents has the ability to access the site in any way and we are looking to find a way to access the site so that we can make updates or if we cannot do this to have the site removed so that we can start again.
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Companies, business, organization and groups of any kind do not own blogs. If you do not have the login information then you will have to provide proof ownership to Account Recovery Staff to gain access to the site. https://en.support.wordpress.com/account-recovery/ as Support Staff cannot breach the privacy policy and provide the log-in information, so please be clear on that.
Every WordPress.COM blog has a sole owner. It is the person with the WordPress.COM username account who registered the blog under that username account and a single associated email address, and who is the original Admin of the blogs registered under that username account. You will have to contact the site’s actual owner and have them transfer the blog to your username account.
The blog’s owner has to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard. The Admin login link to the dashboard for every blog hosted by wordpress.COM is:
http://NAME_OF_BLOG.wordpress.com/wp-admin/
* Replace “name_of_blog” with the actual blog’s name in that URL.
After you contact the blog’s owner and he or she logs in clicking this link should display all blogs registered under the same username account, including the hidden ones: https://dashboard.wordpress.com/wp-admin/index.php?page=my-blogs&show=hidden
If they do not see the blog here http://en.support.wordpress.com/my-blogs/ then you need to follow this guide > http://en.support.wordpress.com/my-blogs/#my-blogs-dashboard-visibility
If the log-in information is lost they need to visit https://en.wordpress.com/wp-login.php?action=lostpassword
After you contact the site’s actual owner, they can add you as Admin and transfer the blog to your username account by using this process. http://en.support.wordpress.com/moving-a-blog/#transferring-your-blog-to-another-user-or-account
If the blog’s owner checks each and every possible email address and account and is not successful gaining access to the blog(s) then the blog’s owner must complete the form for account recovery at this link https://en.wordpress.com/wp-login.php?action=recovery and submit it to the Account Recovery Staff, and provide proof ownership, so they can contact you by email ie. not on these public support forums, which are available to everyone with internet access.
If you cannot provide proof ownership to Account Recovery Staff, so they can contact you by email ie. not on these public support forums, which are available to everyone with internet access then you have reached a dead end.
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