Accessing a WordPress website
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Hi! I have been hired by a company to update their website. However, they do not have the login credentials to access their site. It was created on WordPress and I verified this by inspecting the page. The previous company that set up their website has gone out of business and is no longer replying to their emails. Can you please assist me in getting access to this website. I am able to provide any necessary details as an identify verification.
WP.com: Yes
Correct account: YesThe blog I need help with is: (visible only to logged in users)
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Hi there,
Would you be able to let us know the address of that website? There’s a common confusion between WordPress.com and WordPress.org, so just bear in mind that we can only help if the site is hosted with us – WordPress.com.
You can find more details about WordPress.com and WordPress.org on this page:
https://wordpress.com/go/website-building/wordpress-com-vs-wordpress-org/
If the site is hosted here, you can check out this page and fill out the Account Recovery form to regain access to the account:
At some point, you may run into a situation in which you’ve lost access to your account. We want to ensure that you take the necessary steps to avoid getting locked out and set up your WordPress.com account to be recoverable. Password Reset ProcessSMS Recovery with Two-Step AuthenticationAccount Recovery FormRecovery Email and SMS NumberIf Ownership Cannot be Established Password Reset ProceIf the site is hosted elsewhere, you can read how to reset your password here:
https://wordpress.org/support/article/resetting-your-password/.If you’re considering moving the site to WordPress.com, let us know a bit more about your goals. We’re happy to advise some more!
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