Accessing account

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  oranbiwankenobi · Member · Dec 8, 2020 at 12:22 pm

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  Hi, I recently discovered an old WordPress account linked to my google email address. I don’t use this email anymore so I changed the email to the same address on my new WordPress account. However I now seem to have lost access to my new WordPress account and site. How can I fix this?

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  staff-totoro · Staff · Dec 9, 2020 at 12:50 am

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  Hi there,

  What is the URL of your site you are trying to access so we can look it up in our system?

  The only site I see under your @oranbiwankenobi account is: https://oranbiwankenobi.wordpress.com/

  You are trying to access another site instead, yes? Thanks for the additional info!

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  oranbiwankenobi · Member · Dec 9, 2020 at 7:22 am

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  Hi Jerry! My new site is https://ohmgeventproduction.wordpress.com/home/

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  fstat · Staff · Dec 9, 2020 at 9:15 am

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  Hi there,

  so I changed the email to the same address on my new WordPress account

  That’s not possible. An email address is unique to each WordPress.com account.

  I can see that the account you’re contacting us from is associated with a different email address than the account that owns your new site.

  You need to use that other email address of yours to access that account. If you don’t remember which email you used, you can try all the emails you have access to in the password reset tool:

  https://en.wordpress.com/wp-login.php?action=lostpassword