Accessing acct

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  beckyclausen · Member · Sep 14, 2020 at 3:38 pm

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  No longer able to gain access to admin section of WordPress site hosting rebeccaaustillclausen.com. http://www.rebeccaaustillclausen.com/wp-admin not granting access. Tried PHP entry as well – receiving INVALID REQUEST upon use. Please advise asap. thanks –

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  staff-mckluskey · Staff · Sep 15, 2020 at 10:16 am

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  Hi there!

  I’m afraid that your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so we can only assist with sites that are hosted on our servers. You can read more about the differences between WordPress.org software and WordPress.com here:
  https://wordpress.com/support/com-vs-org/

  You can look for help at the community forums here: https://wordpress.org/support/forums/

  http://wordpress.org/support/ is also a great resource for sites using the open-source WordPress.org software.