Accessing free domain
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I have upgraded twice in December and in May. I can’t access my free domain. The system wants to charge me
The blog I need help with is: (visible only to logged in users)
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Hi barbarasdmarks,
The account you are contacting us from hasn’t been used to purchase any upgrades, which suggests you have another. Which domain are you trying to access? Please don’t share any transaction IDs or card details on these public forums, a domain is the only information I need for now.
If you received an email receipt, please try logging out of WordPress.com and log back in using the email address it was sent to. Once you are logged into the correct account and have replied here, I should be able to see which domain is connected to that account.
Thanks!
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Hello,
I tried to connect my domain but it didn’t work. Could I have some assistance on how to do this please?
Also because I already own a domain for this site which I’d like to use, can I buy a separate domain using this free credit? Or can I transfer over the ownership of arjawn.com from godaddy to wordpress and get my renewal for free? What would you advise as the best option?
Thank you!
Arjun -
Hi @arjawn,
I tried to connect my domain but it didn’t work. Could I have some assistance on how to do this please?
I see that you have successfully mapped your domain arjawn.com.
Also because I already own a domain for this site which I’d like to use, can I buy a separate domain using this free credit? Or can I transfer over the ownership of arjawn.com from godaddy to wordpress and get my renewal for free? What would you advise as the best option?
You can use the free credit to either register a new domain or transfer the existing one and extend its renewal for one more year. It’s up to you if you want to have one or two domains connected to your site.
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