• Plans & Pricing
  • Log in
  • Get started
  • WordPress Hosting
  • WordPress for Agencies
  • Become an Affiliate
  • Domain Names
  • AI Website Builder
  • Website Builder
  • Create a Blog
  • Newsletter
  • Professional Email
  • Website Design Services
  • Commerce
  • WordPress Studio
  • Enterprise WordPress 
  • Overview
  • WordPress Themes
  • WordPress Plugins
  • WordPress Patterns
  • Google Apps
  • Support Center
  • WordPress News
  • Business Name Generator
  • Logo Maker
  • Discover New Posts
  • Popular Tags
  • Blog Search
Get started
  • Sign up
  • Log in
About
  • Plans & Pricing
Products
  • WordPress Hosting
  • WordPress for Agencies
  • Become an Affiliate
  • Domain Names
  • AI Website Builder
  • Website Builder
  • Create a Blog
  • Newsletter
  • Professional Email
  • Website Design Services
  • Commerce
  • WordPress Studio
  • Enterprise WordPress  
Features
  • Overview
  • WordPress Themes
  • WordPress Plugins
  • WordPress Patterns
  • Google Apps
Resources
  • Support Center
  • WordPress News
  • Business Name Generator
  • Logo Maker
  • Discover New Posts
  • Popular Tags
  • Blog Search
Jetpack App
  • Learn more
  • Support Center
  • Guides
  • Courses
  • Forums
  • Contact
Search
  • Support Center
  • Guides
  • Courses
  • Forums
  • Contact
Forums / Accessing my account

Accessing my account

  • Unknown's avatar
    megnmabel · Member · Dec 20, 2016 at 7:17 pm
    • Copy link Copy link
    • Add topic to favorites Add topic to favorites

    I’m trying to access my blog, bitchinstyle.com that I haven’t used but pay a subscription on. I can’t remember what email it’s linked to and it doesn’t recognise the transaction ID I give from my PayPal on the recovery form :(

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    timethief · Member · Dec 20, 2016 at 7:19 pm
    • Copy link Copy link

    What is the underlying .wordpress.com URL?
    Exactly which username account registered the underlying .wordpress.com blog and purchased the upgrade for it?
    When was the upgrade purchased?

    Are you logged in under the exact same username account that registered the .wordpress.com site and purchased the upgrade?

    If you are not logged in under the correct username account then clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies prior to logging into another account

    If the log-in information is lost you need to visit https://en.wordpress.com/wp-login.php?action=lostpassword

    Read also: Account Recovery https://en.support.wordpress.com/account-recovery/

  • Unknown's avatar
    megnmabel · Member · Dec 20, 2016 at 7:24 pm
    • Copy link Copy link

    The underlying WordPress URL is bitchinstyle.wordpress.com I think. I have no idea what the username is. I’ve tried to follow the lost log in information procedure but as I don’t know the email or username that’s not working.

    The upgrade was purchased 30th November 2015, and the subscription was renewed 31st October 2016

  • Unknown's avatar
    kokkieh · Staff · Dec 21, 2016 at 3:08 pm
    • Copy link Copy link

    Hi there,

    I’ve sent you an email to the address for that account. Please check all your email accounts for that, including the spam folders and any automatic filters.

    If you don’t receive my email, let me know and we can try another option :)

  • Unknown's avatar
    megnmabel · Member · Dec 21, 2016 at 6:32 pm
    • Copy link Copy link

    Hey, I’ve checked both my emails incl. spam folder and haven’t received the email :(

    I can’t remember if I set up an email to link to the blog 😫

    Thanks for your help!

  • Unknown's avatar
    kokkieh · Staff · Dec 22, 2016 at 8:18 am
    • Copy link Copy link

    I’ve sent an email to the address on file for this account you’re using to post in this thread. Please reply to that email with the transaction ID you have, then I can check if there’s any record for it in our system.

  • Unknown's avatar
    sherlock55 · Member · Jan 28, 2017 at 8:10 pm
    • Copy link Copy link

    Hello,

    I have been completely blocked from any access to Word Press. I have a blog. I even tried starting another and I was blocked. I tried way too many times to access my account. It had taken forever for some type of access code or something to arrive via email. By then it was too late. Help! (email visible only to moderators and staff). I can’t afford a lot, but is there a small upgrade that will let me talk or email a real person. Though I did find this finally.

  • Unknown's avatar
    timethief · Member · Jan 28, 2017 at 8:20 pm
    • Copy link Copy link

    @sherlock55

    You must be logged in under the exact same username that registered the site to be able to access the site. The Admin login link to the dashboard for every blog hosted by wordpress.COM is:

    http://NAME_OF_BLOG.wordpress.com/wp-admin/

    *Replace NAME_OF_BLOG in that URL with the actual name of your blog.

    I recommend bookmarking that link or memorizing it.

    If you are not logged in under the correct username account then clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies and then login correctly under the relevant username account.

    If the login information has been lost go to
    https://en.support.wordpress.com/passwords/
    https://en.support.wordpress.com/passwords/#lost-password

    If required use the account recovery form
    https://en.support.wordpress.com/account-recovery/

    Recover Your Account

  • Unknown's avatar
    kokkieh · Staff · Jan 29, 2017 at 6:41 am
    • Copy link Copy link

    @sherlock55

    What account are you trying to access? The email address you gave is the one you’re using for this account, and the fact that you’re able to post here means you’re already logged in.

  • The topic ‘Accessing my account’ is closed to new replies.

Tags

  • Account Recovery
  • wpcomhelp

About this topic

  • In: Support
  • 4 participants
  • 8 replies
  • Last activity 9 years
  • Latest reply from megnmabel

Couldn't find what you needed?

Contact us

Contact us

Get answers from our AI assistant, with access to 24/7 expert human support on paid plans.

Browse our guides

Browse our guides

Find step-by-step solutions to common questions in our comprehensive guides.

WordPress.com

Products
  • WordPress Hosting
  • WordPress for Agencies
  • Become an Affiliate
  • Domain Names
  • AI Website Builder
  • Website Builder
  • Create a Blog
  • Professional Email
  • Website Design Services
  • WordPress Studio
  • Enterprise WordPress
Features
  • Overview
  • WordPress Themes
  • WordPress Plugins
  • WordPress Patterns
  • Google Apps
Resources
  • WordPress.com Blog
  • Business Name Generator
  • Logo Maker
  • WordPress.com Reader
  • Accessibility
  • Remove Subscriptions
Help
  • Support Center
  • Guides
  • Courses
  • Forums
  • Contact
  • Developer Resources
Company
  • About
  • Press
  • Terms of Service
  • Privacy Policy
  • Do Not Sell or Share My Personal Information
  • Privacy Notice for California Users
DeutschEspañolFrançaisBahasa IndonesiaItalianoNederlandsPortuguês do BrasilSvenskaTürkçeРусскийالعربيةעִבְרִית日本語한국어简体中文繁體中文English

Mobile Apps

  • Download on the App Store
  • Get it on Google Play

Social Media

  • WordPress.com on Facebook
  • WordPress.com on X (Twitter)
  • WordPress.com on Instagram
  • WordPress.com on YouTube

Automattic

Automattic
Work With Us
    • WordPress.com Forums
    • Sign up
    • Log in
    • Copy shortlink
    • Report this content
    • Manage subscriptions