Accessing my admin tab

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  carlospants · Member · Oct 21, 2016 at 8:39 pm

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  I accidentally changed my domain to a domain name that was either ddos’d and shut down or something along those lines. I cant access my admin tab anymore to change the domain name so im stuck. is there anyone or a number i can contact to fix this?

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Oct 21, 2016 at 8:42 pm

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  What is the URL of the site you want to access?

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  carlospants · Member · Oct 21, 2016 at 8:55 pm

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  Truthorigin.com
  It was originally named mindfulhealthproject.com but im trying to change to something will align with the purpose of the site, and used one that leaves me to a ‘cannotopenpage’

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  timethief · Member · Oct 21, 2016 at 8:58 pm

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  Non-WordPress.com Nameservers
  Although mindfulhealthproject.com has been registered, it is not using WordPress.com nameservers. If your domain is mapped to a self-hosted site, then your configuration may be fine as currently set up. If you wish to host your site at WordPress.com, you will need to update your nameservers as outlined below.

  To learn about how to correctly map an existing domain, please see our documentation. https://en.support.wordpress.com/map-existing-domain/#2-ask-your-domain-provider-to-update-your-dns-settings

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  timethief · Member · Oct 21, 2016 at 8:59 pm

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  Let’s ask Staff to assist you with sorting this out. I will type modlook into the sidebar tags on this thread for Staff help. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Please subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  carlospants · Member · Oct 21, 2016 at 9:17 pm

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  Thank you so much

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  timethief · Member · Oct 21, 2016 at 9:23 pm

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  You’re welcome.

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  kokkieh · Staff · Oct 22, 2016 at 2:45 pm

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  Hi there,

  I see you have the domain mindfulhealthproject.com registered with us, though it doesn’t belong to the username you’re using to contact us here AND it’s connected to a hostgator site, not a WordPress.com site. So you are using the self-hosted WordPress.org software on that site.

  On a self-hosted site you need to follow very specific steps to change a domain or it ends up breaking the site, as has happened here. Here is a link to the WordPress.org instructions to change your domain:

  https://codex.wordpress.org/Changing_The_Site_URL

  To fix this you’ll need to contact Hostgator.com, as you’ll need to access your site’s database files on their servers to do that. We’re not able to help you as we have no access to your site.