Accessing my website

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  pinetree309 · Member · Oct 12, 2022 at 8:58 pm

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  I can log in to my website but can’t make any changes. Can you help me?

  Correct account: Unknown

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  julinedossantos1 · Staff · Oct 12, 2022 at 9:08 pm

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  Hello,

  Would you please share the URL of the site you’re referring to?

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  pinetree309 · Member · Oct 13, 2022 at 1:51 am

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  It is http://www.pineapplefarm.com

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  julinedossantos1 · Staff · Oct 13, 2022 at 11:52 am

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  Hello,
  I have verified that your site is not hosted on WordPress.com. In this case, you use the self-hosted version, the software of which is available on WordPress.org.

  WordPress.com and WordPress.org sites are different. Check it out: https://wordpress.com/support/com-vs-org

  This forum is only focused on sites hosted on WordPress.com.

  Your domain http://www.pineapplefarm.com is available for sale. So it’s already expired.

  You can contact your host directly for help with your issue.
  The Name servers: AFTERNIC
  Register Information: GoDaddy.com

  Hope this information helps

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  pinetree309 · Member · Oct 13, 2022 at 12:49 pm

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  Why did I get a bill for $48. On my Discover card?

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  pinetree309 · Member · Oct 13, 2022 at 2:12 pm

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  Why does it say pineapplefarm.Wordpress. Com instead of org?

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  aleone89 · Staff · Oct 14, 2022 at 7:40 am

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  Hello there,

  It is http://www.pineapplefarm.com

  I’d like to just double check the URL of the site you require help with. Is the above where you’re usually visiting your site?

  The reason being is that the URL mentioned doesn’t return a site.

  Why did I get a bill for $48. On my Discover card?
  Why does it say pineapplefarm.Wordpress. Com instead of org?

  There could be a charge with a different WordPress.com account. The reason why I mention this is because, on the account you’re communicating to us from currently, there’s neither.

  If you can locate a transaction ID, ( https://en.support.wordpress.com/billing-history/#retrieving-a-transaction-id ) you can use this with the account recovery form here. https://wordpress.com/wp-login.php?action=recovery

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  pinetree309 · Member · Oct 14, 2022 at 7:01 pm

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  Try pine-apple farm.com
  I called go daddy and they said you are hosting it at WordPress.com but they wanted to move it to them for a big fee to help us.
  I still would like to know why you charged me $48. On my credit card.
  I really need to be able to make changes to my website soon.

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  helper-heroponriki · Member · Oct 14, 2022 at 7:30 pm

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  Thanks for that. The domain pine-applefarm.com is connected to a website here at WordPress.com, but it is not associated with the user account you’re currently logged into.

  Additionally, the domain itself is registered with NameSilo, not WordPress.com – so if you need to change the domain nameservers to point away from your WordPress.com site, then you would do so there.

  Regarding the charge, it’s associated with a different WordPress.com account than the one you’re currently logged into. You need to log out of pinetree309 and into the correct account to manage the recent charges.

  If you don’t remember what account you used to set this up and you have the transaction IDs from charges on this account, you can use the Account Recovery form to prove ownership of the site, then WordPress.com support can help you from there. You can find that form here:

  https://wordpress.com/wp-login.php?action=recovery

  Just fill out as much information as you have, including an email address where Support can get in touch. The transaction ID will be on your bank statement as WordPress followed by a letter/number code. They’ll look like this:

  WordPress XXXXXXXXXX

  You can read more about what the account recovery process entails here:

  https://wordpress.com/support/account-recovery/

  I hope that helps!