accessing support

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  theperfumecloset · Member · Mar 24, 2021 at 11:42 am

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  i have a live wordpress site with woocommerce however when trying to submit a support ticket its not recognisisng that I have a wordpress site? ive clicked the link to resend the activation email many times – nothing comes through

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  staff-doublebassd · Staff · Mar 24, 2021 at 12:52 pm

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  Hi there,

  What is the URL of the WooCommerce site? The site isn’t connected to this WordPress.com account.

  You can also seek assistance from the WooCommerce forums which can be found at:

  https://wordpress.org/support/plugin/woocommerce

  Thanks,

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  theperfumecloset · Member · Mar 24, 2021 at 12:55 pm

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  Url is

  http://www.theperfumecloset.co.uk

  Many thanks

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  aleone89 · Staff · Mar 24, 2021 at 1:38 pm

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  Hello there,

  It looks like http://www.theperfumecloset.co.uk is a self-hosted WordPress site with Siteground, which is a bit different to a site hosted on WordPress.com. You can read about these differences here: https://en.support.wordpress.com/com-vs-org/

  You would need to reach out to your theme/plugin developers or the hosting provider for further assistance.

  I hope this helps.