Accessing Support Chat

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  hersheyv95 · Member · May 30, 2023 at 7:06 pm

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  I cannot access support chat or email right now. I enter my issue and press continue but it doesnt do anything

  The blog I need help with is: (visible only to logged in users)

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  fstat · Staff · May 31, 2023 at 8:19 am

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  Hi there,

  I’m really sorry to hear that you’re having trouble accessing live chat and email support. We know how important it is for you to get the help you need, and I’d be glad to assist you.

  In many cases, issues like the one you’re experiencing can be resolved by clearing your browser’s cache. Here’s how you can do that: https://wordpress.com/support/browser-issues/#clearing-your-browser-cache

  After doing this, try accessing live chat or email support again. If this doesn’t work, we recommend trying to do so using a different web browser.

  Meanwhile, if you’re comfortable with it, you could share more details about the issue you need help with right here on this forum.

  We appreciate your patience as we work through this together.