Accessing the admin panel

• 

  achegedus · Member · Feb 12, 2024 at 7:10 pm

  • Copy link
  • Add topic to favorites

  I’m trying to access this domain for another user. He is the owner of the site (we believe), but is unable to access the wp-admin. Is there anything we can do? it was created in 2018, and a search of email didn’t bring up any verifying emails. help!

  The blog I need help with is: (visible only to moderators and staff)

• 

  staff-doublebassd · Staff · Feb 12, 2024 at 7:18 pm

  • Copy link

  Hi there,
  
  To confirm, what is the URL of the site the other user is attempting to access?
  
  achegedus.wordpress.com is a site connected to your WordPress.com that you have access to now, so I assume this isn’t the site in reference.
  
  Let me know, and we’d be happy to point you in the right direction for assistance.
  
  Thanks!
  

• 

  achegedus · Member · Feb 12, 2024 at 8:15 pm

  • Copy link

  Sorry I left that out! It’s pennstatechristianathletics.com

• 

  staff-doublebassd · Staff · Feb 13, 2024 at 1:49 pm

  • Copy link

  Thanks for the confirmation!

  If you all could please fill out our account recovery form, we’ll have the Account Recovery Team assist you in regaining access to your account.

  Since you have activate upgrades under the account, you can use the transaction ID on the purchaser’s bank statement from when you purchase the upgrade to submit the account recovery form.

  If you are unable to fill out the form, please contact our Account Recovery Team directly at passwordhelp@wordpress.com

  Please visit our support page for more information on recovering your account.

  Thanks!