Accessing the back office of my site
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I originally set up my site back in 2012 and haven’t really touched it since. So, I’ve completely forgotten all of my login info or how exactly, to access the back office. I’d like to update my site and have no idea how. Please help! Thank you!
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Hi there,
https://jonbrookstone.wordpress.com doesn’t exist.What is the exact URL starting with http:// of the site you refer to please?
I’m asking because we cannot accurately answer questions posted here until we have confirmed the URL referred to and verified the hosting. And, that is why we are all prompted to provide the relevant URL when we create a new thread.
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We provide support only for wordpress.COM hosted sites and that one is not among them. Our support docs do not apply to
(1) local installs of wordpress.ORG software on your own server or
(2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.Also, note that we do not provide Jetpack support https://jetpack.me/support/ for sites linked to wordpress.COM accounts with the Jetpack plugin.
You are posting to the wrong support forum.
WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/
As you are referring to a site that is not hosted here, if you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right-hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
WordPress.org support docs are at https://codex.wordpress.org/Main_Page
See also https://apps.wordpress.org/support/ -
Is there a chance that my site was built using WordPress.com and then, because my payment method changed, WordPress suspended entrance to my site? I’m accessing these forums through a username and password that I set up years ago. So I’m assuming that WordPress.com was the site I used to build my website. But to be honest, I’m not positive.
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brookstonetileandgranite.com is hosted by Prana Systems, not by wordpress.COM
WHOIS: Click Here
IP Address: 74.122.232.20
Name Servers:
ns1.webstarts.com
ns2.webstarts.com -
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