Accessing wordpress files to edit website content

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  kevinaltman · Member · Jan 17, 2019 at 7:48 pm

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  I paid for a website to be designed with wordpress. I want to access the files so I can make changes, edits, but cannot login. I have tried to reset my password, but that doesn’t work either. Is there any way I can speak to a person about this?

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  skipiczeljko · Member · Jan 17, 2019 at 7:56 pm

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  Hello,

  I am sorry that you are having issues with the login.
  Can you specify the domain with the website in question?

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  kevinaltman · Member · Jan 17, 2019 at 8:05 pm

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  kevinaltman.com

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  themagicrobot · Member · Jan 17, 2019 at 8:14 pm

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  It was explained here https://en.forums.wordpress.com/topic/account-support-3/ that this isn’t the correct support forum for sites using the WordPress.org software. You’ll need to register an account at: https://wordpress.org/support/

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  kevinaltman · Member · Jan 17, 2019 at 8:27 pm

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  Are you saying that my website (kevinaltman.com) uses the WordPress.org software? How can I know?

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  themagicrobot · Member · Jan 17, 2019 at 8:43 pm

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  Are you saying that my website (kevinaltman.com) uses the WordPress.org software? How can I know?

  Because you yourself said that you paid someone for a website designed with wordpress and it obviously isn’t hosted here at WordPress.com.

  Domain Name: KEVINALTMAN.COM
  Registrar: Network Solutions, LLC.
  Name Server: AMY.NS.CLOUDFLARE.COM
  Name Server: ANDY.NS.CLOUDFLARE.COM

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  kevinaltman · Member · Jan 17, 2019 at 9:05 pm

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  Ah, please forgive my ignorance. I am not that savvy with these things, just trying to solve the problem. I have tried to login to wordpress.org but can’t login there; is there a way to find out what the login credentials are for the wordpress.org files for kevinaltman.com? I don’t know if it matters, but I am Kevin Altman, it’s my domain, I pay Network Solutions to host it. Thank you for any assistance.

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  themagicrobot · Member · Jan 18, 2019 at 10:42 am

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  These log in details for WordPress.com won’t work at the WordPress.org support forum. That is a completely separate place, which is why I suggested you register an account there.
  https://login.wordpress.org/register?locale=en_US
  Have you also approached Cloudfare/your designer for advice?
  PS: I assume you’ve tried your correct login details (not these WordPress.com ones) at: https://kevinaltman.com/wp-login.php?