Accessing WordPress HTTP Request payloads to BigCommerce

• 

  nataliemcmann · Member · Mar 20, 2024 at 12:14 pm

  • Copy link
  • Add topic to favorites

  Hi, I’m working on a WordPress site that is using BigCommerce for WordPress and it has been experiencing customer syncing issues. I reached out to BigCommerce and they found a 422 error on POST and PUT requests to the customers route. They suggested I ask WordPress for the corresponding payloads so we can determine the cause of the 422. If you can help or point to who can, it would be much appreciated!

  Self-declared URL: https://dev-salon-innovations.pantheonsite.io/
  Jetpack: Unknown
  WP.com: Unknown

  The blog I need help with is: (visible only to moderators and staff)

• 

  staff-oikake · Staff · Mar 21, 2024 at 10:07 am

  • Copy link

  Hi,
  
  I’ve checked it, and the site dev-salon-innovations.pantheonsite.io is not hosted on the WordPress.com servers. We can not help here with sites that are not hosted with us, as we have no access to your site, and our support tools will not work.
  
  You can learn more about the difference between WordPress.com and self-hosted or WordPress.org sites here: https://wordpress.com/support/com-vs-org/
  
  Your site is hosted with Rackspace. You need to contact them to get assistance with this site. You can also reach out to the WordPress.org community
  
  If you are interested in moving your site to WordPress.com, we would be better able to assist you with issues such as this one in the future. You can learn more about moving to WordPress.com here. 
  
  Hope this helps!