Accidental Domain cancellation

  • Unknown's avatar
    stephendwightvideo · Member ·

    Hi,

    I seem to have cancelled my domain ‘stephendwight.com’ in my flailing attempts to point the name servers to a seperate host.

    I have worked out the the Domain is currently pointed to:

    stephendwight.com. 172800 IN NS ns1.wordpress.com.
    stephendwight.com. 172800 IN NS ns2.wordpress.com.
    ;; Received 113 bytes from 192.12.94.30#53(192.12.94.30) in 40 ms

    stephendwight.com. 300 IN A 192.0.78.25
    stephendwight.com. 300 IN A 192.0.78.24

    Any chance someone can help me out?

    Thanks

    The blog I need help with is: (visible only to logged in users)

  • kokkieh · Staff ·

    Hi there,

    I should still be able to revert the cancellation for you, but I see the domain belongs to a different username, stephendwight. Can you please post here as that username to confirm and I can get the process started for you.

  • Unknown's avatar
    stephendwightvideo · Member ·

    Unfortunately I can’t seem to do anything. Its all very confusing. All I wanted to do was import a theme from Themeforest onto a wordpress account – but then I found out I needed wordpress.org, not wordpress.com. And so I got a refund on my wordpress.com account, and opened a host site to move the URL over to and host wordpress.org.

    This has been an extremely frustrating process, and I seem to have lost all access to my stephendwight.com wordpress account in the process. I have no emails that even tell me that this account even existed. I don’t know why.

    I don’t know what else to do. When I use my email to find out the password for username: stephendwight – it gives me details for stephendwightvideo. I realise I have made a mess of all this – but If there is any other way for me to give you verification – a transaction ID from my credit card statement or something?

  • kokkieh · Staff ·

    The two accounts use completely different email addresses, so if you have another email you can try that on the password reset form. You’ll need to completely log out of this account first or it will just bring you back to this account.

    If that doesn’t work you can also try the account recovery form. A transaction ID from when you bought the domain will be sufficient verification, but it must be the PayPal transaction ID on the receipt we sent you (also obtainable directly from PayPal), not the reference number on your credit card statement.

    Account Recovery

    Meanwhile I’ve already emailed our registrar to restore the domain to that account so you don’t run the risk of losing it while sorting out the access issue.

  • Unknown's avatar
    stephendwight · Member ·

    Oh… I’m really struggling.

    I just worked out my password for this account.

    Thank you for your help.

  • kokkieh · Staff ·

    Yay! I’m glad you managed to get back in :)

    I’ve already emailed our registrar, so now I’m just waiting to hear back from them. I’ll let you know as soon as I do.

  • kokkieh · Staff ·

    More good news: Your domain has been restored, and is showing a self-hosted WordPress site for me so it appears to already be pointing at your new host as well.

    Let me know if you need any more help with this.

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