Accidentally Canceled Premium

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  abovethefilm2013 · Member · Mar 24, 2015 at 3:08 pm

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  I’ve searched all over for a contact number or something but I can’t find anyway to contact WordPress. I purchased the premium version of WordPress so I could change fonts, colors, etc on my website and I accidentally canceled it thinking it was a different payment. So I’m out 100$ and I’m really not happy about it. Could someone at least point me in the right direction to see if I can get this rectified? Any help would really be appreciated. Thank you! I really don’t want to throw away 100$ I just want to get premium back!

  The blog I need help with is: (visible only to logged in users)

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  pmciano · Member · Mar 25, 2015 at 3:05 pm

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  @abovethefilm2013

  Your WordPress.com Premium Plan purchase was successfully voided. No charge was placed:

  https://wordpress.com/me/billing

  If I’ve misunderstood the issue, or if you have any other questions, please let me know.

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  abovethefilm2013 · Member · Mar 25, 2015 at 3:11 pm

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  Hi, thank you for the response! Does that mean I was refunded the money? Because I definitely know I was charged the amount.

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  pmciano · Member · Mar 25, 2015 at 7:15 pm

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  @abovethefilm2013

  The last charge I see is for a Domain Mapping Upgrade ($13):

  https://wordpress.com/me/billing

  All other transactions were voided.

  If you’re still seeing a hold for additional amounts, they should clear out in a few days.

  If you have additional questions, please let us know.