Accidentally Canceled Premium

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  catherinewhitt · Member · Oct 16, 2015 at 2:23 am

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  I accidentally canceled premium on my WordPress account. Now I’m out $100 and have no blog :( How do I fix this? Can’t figure out how to contact support.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Oct 16, 2015 at 2:28 am

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  Note that I type modlook into the sidebar tags on this thread for Staff help. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then please subscribe to this thread so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

  You have a free wordpress.COM blog being free hosted here https://honeydodesign.wordpress.com/

  You have another free wordpress.COM blog being free hosted here https://catherinewhitt.wordpress.com/

  Specifically, which username account registered which blog?

  And, exactly which blog do you wish to purchase the premium upgrade for?

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  catherinewhitt · Member · Oct 16, 2015 at 2:31 am

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  Thank you so much! I am subscribed to this thread, and I appreciate you adding that tag.

  I purchased (and then accidentally canceled) the Premium upgrade for honeydodesign.wordpress.com

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  timethief · Member · Oct 16, 2015 at 2:34 am

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  Thanks for confirming the URL of the blog you want the premium upgrade for. Staff have a backlog and will respond here as soon as they can.

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  rwaynick · Staff · Oct 16, 2015 at 9:05 pm

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  Hi!

  I just sent you an email to help with your Premium purchase. Please let me know if you don’t get that email.

  Thanks!

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  catherinewhitt · Member · Nov 9, 2015 at 3:09 am

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  As a follow up to my previous issue with honeydodesign.wordpress.com — I was able to change the name to shoprevival.wordpress.com — but it looks like it will charge me for the domain name and a premium theme when I try to change/add those.

  I thought both of these were included with my premium subscription?

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  supernovia · Staff · Nov 14, 2015 at 4:38 am

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  Hi @catherinewhitt, one domain is included in Premium. It looks like you were able to use that credit on the 11th. Did you need help with that?

  Also, premium themes are separate, one-time purchases, unless you’re using the Business plan which includes unlimited premium themes. I hope that helps!