Accidentally Canceled Premium Membership

  • Unknown's avatar
    crumbsandglamour · Member ·

    Help! I accidentally canceled my premium membership while trying to move a domain to another name server. Now I cannot access the domain at all through my account, and I cannot talk to support because the site wants me to upgrade to premium.

    The blog I need help with is: (visible only to logged in users)

  • kokkieh · Staff ·

    Hi there,

    I have restored your cancelled plan, and I’ve emailed our registrar to try and get back your cancelled domain. I’ll let you know once I hear back from them.

    However, please note that as you’ve deleted the site that originally had the upgrade, crumbsandglamourdotcom.wordpress.com, I’ve reactivated the upgrades on the other site in your account, crumbsandglamourcom.wordpress.com

    Also note that, while you’ll see the domain if you visit the Domains or Purchases pages, the domain won’t work until our registrar restores it, so please wait for word of that before you try to make any changes to the domain.

  • kokkieh · Staff ·

    Hi there,

    I just wanted to let you know that your domain has been restored and is once again active on your site.

    Please let me know if I can help with anything else.

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