Accidentally Cancelled Domain

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  smallworldspecialneeds · Member · Jan 3, 2022 at 7:53 pm

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  Hello,

  I mistakenly cancelled the domain to my nonprofit’s website and I need to get it back ASAP please. No one from WordPress is getting back to me after 6 requests for help all day and any help would be greatly appreciated. Thank you.

  The blog I need help with is: (visible only to logged in users)

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  staff-blorbo · Staff · Jan 3, 2022 at 9:55 pm

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  It looks like you’ve canceled phillygoatproject.org, meaning you no longer own it.

  Please let us know which of these options works best for you:

  Wait: You can wait about five days from cancellation for the domain to be released. So long as no one else buys it before you do, you can purchase it again with another provider.

  Repurchase the Domain: We can send an invoice and restore the domain. You’ll be able to point it to a new host as soon as it’s restored, then transfer the registration after 60 days.

  Repurchase a Plan: To host your site here after all, buy a plan, skip the domain option, then update us here.

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  smallworldspecialneeds · Member · Jan 3, 2022 at 10:02 pm

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  Hi I would like to repurchase the plan. What do I do?

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  staff-doublebassd · Staff · Jan 3, 2022 at 10:13 pm

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  Hi there,

  I saw that you repurchased the plan, so I went ahead and restored phillygoatproject.org back to your account and connected it to your Premium Plan.

  Let us know if you have any questions.

  Thanks!

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  smallworldspecialneeds · Member · Jan 3, 2022 at 10:22 pm

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  Hi,

  Our website is hosted on Wix, how do we point the domain to our Wix Website, we only needed to recover our domain which is linked to our website.

  Thank you for your help

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  smallworldspecialneeds · Member · Jan 3, 2022 at 10:33 pm

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  Hi,

  Our website is hosted back in action, thank you so very very much for your help!