Accidentally cancelled my domain name

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  pollybryan12 · Member · Dec 29, 2022 at 5:01 pm

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  Hi!Having taken out a plan, I then realised that WordPress wasn’t the best website builder for me after all. I cancelled my plan, but meant to keep hold of the domain name, but I accidentally cancelled that as well (within the last hour). Is it possible to get it back? I understand that if not I cannot re-register it until the end of the year I originally purchased it for…

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

  The blog I need help with is: (visible only to logged in users)

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  aleone89 · Staff · Dec 29, 2022 at 5:45 pm

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  Hello there,

  I can see that the domain has been refunded and so I’ve sent a separate email whereby that can be repurchased. Once settled, we can restore that domain for you. Once restored, it wouldn’t be possible to transfer this domain because of an ICANN imposed 60 day transfer lock. It can be transferred as per these steps: https://en.support.wordpress.com/move-domain/transfer-domain-registration/

  In the meantime, it is possible to use the domain with another builder via custom DNS settings: https://en.support.wordpress.com/domains/custom-dns/

  We generally wouldn’t recommend deleting a domain, if there’s a view to keep it as there’s a possibility it may not become available at all.

  Out of curiosity, what are you looking to build exactly, or what are the goals for your website? I’d love to guide you on how best a website can be built using WordPress. :)

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  pollybryan12 · Member · Jan 1, 2023 at 2:22 pm

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  Hi, thanks for your reply. I’ve been looking out for an email but I haven’t had one. Please could you re-send?

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  aleone89 · Staff · Jan 2, 2023 at 10:13 am

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  Hey there,

  No problem! I’ve just resent that – can you confirm if you have received that ok?

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  pollybryan12 · Member · Jan 2, 2023 at 9:31 pm

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  Hi there, I’m so sorry – I don’t seem to have it. What is the email address it should be coming from?

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  staff-totoro · Staff · Jan 2, 2023 at 9:44 pm

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  We sent that to the address you have noted under your account here: https://wordpress.com/me/account/

  Thanks!

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  pollybryan12 · Member · Jan 3, 2023 at 9:35 am

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  Hi there, yes you have the right email address for me, and I have received plenty of automated emails from WordPress, but if you could let me know the address this email would be coming from, I will then search again to make sure it hasn’t ended up in junk or similar. Thanks!

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  aleone89 · Staff · Jan 3, 2023 at 10:08 am

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  Hello there,

  I’ve just sent and additional email, this should arrive from (email visible only to moderators and staff).