Accidentally Deleted Site – Prior to Deletion had issues Accessing the Site

  • Unknown's avatar
    commitanalytics · Member ·

    Hi,

    I had a site at wow.commitswimming.com. For some reason it all of a sudden wasn’t resolving and I was getting various ‘not found’ messages. I changed some DNS settings at dnssimple.com and had no luck. So, I clicked the ‘disconnect’ button on jetpack. And, now I’m not sure how to access my worpress site and restore it at all. When i go to the default wordpress url for the site which is commitwow.wordpress.com, I see this page (see screenshot in link below). And, I saw that prior to ‘disconnecting’. Please see the other screenshot for the message that appeared when trying to access wow.commitswimming.com prior to ‘disconnecting’.

    https://drive.google.com/open?id=0B94toz-q-mNIVDI3dzFhN1drYVU

    Let me know if you need any other information to help me restore the site!

    Thanks,
    Dan

  • staff-fred · Staff ·

    Hi Dan,

    Am I correct in saying that wow.commitswimming.com is a subdomain of commitswimming.com ?

    Also, you were saying that you are using Jetpack plugin. It would mean that you are using a self-hosted WordPress.org sites and you are not hosting your site at WordPress.com

    Please read the difference here.

    The commitwow.wordpress.com site of yours might be a different site than the one you have a problem with (wow.commitswimming.com).

    Please confirm whether you are using a self-hosted WordPress site or you have that subdomain site mapped to one of your WordPress.com site.

    If you’re not sure, you might want to contact your site administrator (if you have one).

  • kokkieh · Staff ·

    Hi there,

    If your site at dnssimple stopped working, you need to contact them for help getting it back online. Disconnecting Jetpack does not delete your site. It simply disconnects the site from your WordPress.com account. You can reconnect it at any time by logging into the site’s WP-Admin dashboard, and clicking the Connect button in Jetpack settings again.

    But to do that you need to have access to the site’s dashboard, and we cannot help you with that. Only your hosting provider can help with that.

    The site at https://commitwow.wordpress.com/ is a completely different site than at wow.commitswimming.com. You do appear to have deleted that site, but it also looks like it was completely empty at the time it was deleted. We do not restore deleted WordPress.com sites, but restoring that site also won’t bring back your Jetpack site.

  • Unknown's avatar
    commitanalytics · Member ·

    Hi guys! Thanks for the fast responses.

    The site was a WordPress.com site. I wasn’t the one who set it up initially so I don’t know the details of how the DNS mapping was originally set.

    The url was wow.commitswimming.com. There were 2 ways to access content management:

    1. wordpress.com -> login -> manage the content by clicking “sites” in the top left.
    2. /wp-admin -> login

    My understanding was that commitwow.wordpress.com was the “wordpress.com” default site that was identical to wow.commitswimming.com. That could be an incorrect understanding given that I agree with kokkieh, it looked like commitwow.wordpress.com was empty from the start (Even when wow.commitswimming.com was up).

    What happened
    We noticed a couple days ago that the blog was down. It’s not our primary site or primary business, but it has been a big piece of our marketing strategy for the last 18 months or so. There is a decent chunk of content on it. We aren’t sure why it was down. See the first screenshot in this folder for the message on wow.commitswimming.com:
    https://drive.google.com/open?id=0B94toz-q-mNIVDI3dzFhN1drYVU

    How I tried to fix it
    I thought it was a dns issue and started trying a few things through dnssimple. I couldn’t find a solution and when I tried to look at the dns settings through wordpress.com I kept getting a blocking message saying I needed to upgrade to premium. So, I clicked the “disconnect” button… almost positive that this wasn’t ‘deleting’ the site, just disconnecting it from being able to manage the content through method 1 described above. What I didn’t think through was how I couldn’t access the site’s admin at wow.commitswimming.com/wp-admin because it was “down”.

    So, now I have no way to access my site in any way and don’t know how to restore it.

    I hope that sheds some more light on the issue. I realize I may not be asking the right questions so I’m trying to spill out all the information so it sparks you to ask me the right question.

    The bottom line is, not too long ago we had a wordpress.com site up at wow.commitswimming.com with tons of content that we update regularly and use for marketing. It went down. I tried to fix it. One of the fixes was to click the “deactivate” button when accessing the admin through wordpress.com. And that made the problem worse. Now I have no access to anything to even try to fix it.

    Thoughts? Ways to restore the site even pre-deactivation?

    -Dan

  • kokkieh · Staff ·

    wow.commitswimming.com is not hosted with us, so we don’t have any access to it whatsoever. To get that site back online you need to contact your hosting provider, dnssimple.com

    Only once that site is back online can you reconnect Jetpack and will you be able to access it on WordPress.com again.

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