Accidentally Lost My site

  • Unknown's avatar
    pranavyachowdary · Member ·

    I was changing some settings and all of a sudden I didn’t find my site then the login portal was shown to me. I logged in and there was no site at all. When I tried to open my website it was like a new one. All my data is lost. How can I restore it?

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • Unknown's avatar
    helper-heroponriki · Member ·

    It looks like your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted at Bluehost.

    Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers.

    You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

    You should reach out to your host for help with this issue. Since they’re hosting your site’s files, they also have access to those files and are the best ones to help you with this issue. You can contact Bluehost here: https://www.bluehost.com/contact

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