Accidentally put a dispute on your payment

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  willowkayaks · Member · Jul 1, 2016 at 1:27 pm

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  Re-activate my account due to a mistaken Credit card dispute.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Jul 2, 2016 at 11:24 pm

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  Hello there,
  We need details please.
  1. What is the domain URL?
  2. What is the underlying .wordpress.com URL?
  3. Exactly which username account registered the underlying .wordpress.com blog and purchased the upgrade for it?
  4. When was the upgrade purchased?

  I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Please subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  supernovia · Staff · Jul 3, 2016 at 7:00 am

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  I’ll see what we can do on this end; is it at all possible to reserve the chargeback on your end through your bank? We are fined when you claim our charges were fraudulent. Your bank may be able to undo it, otherwise you will need to pay that fine in addition to the charges for the site.

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  willowkayaks · Member · Jul 3, 2016 at 1:42 pm

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  Thank you Timethief and supernovia!! Ellen from billing has resolved this. I appreciate you both for taking the time to look into this.

  Thanks,

  Mike

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  supernovia · Staff · Jul 4, 2016 at 4:13 pm

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  Cheers @willowkayaks :)