accidently removed my wordpress plan
-
how can i get my website back to its premium plan? i don’t have the option to associate a plan with my blog and its saying in on the free version. need help ASAP.
thanks in advance
Jake
The blog I need help with is: (visible only to logged in users)
-
Hi there,
When did you cancel and apply for a refund please?
I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
-
Hi,
i did it today by accident.
Do you know how long do staff usually take to reply?
Thanks
Jake
-
Staff will answer all threads tagged for their help with modlook in the sidebar in date stamp order from the earliest to the most recent. I cannot provide a time frame because I have no idea how complex each issue in each modlook tagged thread is and how long it will take to resolve.
-
Timeline for Answers to Support Requests https://en.support.wordpress.com/help-support-options/#timeline-for-answers-to-support-requests
-
Hi there,
I’d be happy to help revert your site back to the Premium Plan. But because you had installed a plugin on your site while you had the Business Plan there’s a few extra steps on our end – it’s not just a simple cancellation which is why you can’t add Premium right now.
Most importantly, if we downgrade your site, any content you added after upgrading to Business will be lost so I’ll need to make a backup of it first. Did you add any new content after buying the Business Plan?
As soon as you reply I can get you back onto the Premium Plan.
-
Hi,
Great that’s good to hear. No, I didn’t add content so that should be fine. only the installation of the plugin which I don’t need.
Thanks
Jaike
-
Right. I’ve reverted your site and it’s back on Premium now.
Please let me know if I can help with anything else.
-
-
-
-
Hello there, If you have reverted to the Premium plan, you no longer have the ability to add 3rd party plugins, which is a feature exclusive to Business.
If you are looking to make your own backups have a look at this support doc on exporting: https://en.support.wordpress.com/export/
-
-
With Premium you don’t have VaultPress, but we take care of site backups for you :)
I see WordAds is still working on your site as well. Please let me know if I can help with anything else.
- The topic ‘accidently removed my wordpress plan’ is closed to new replies.
WordPress.com Forums 