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rvpilot · Member · May 5, 2017 at 7:51 pm
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I have had trouble attempting to login to my paid account. First my password wouldn’t wrk then my email wouldn’t work. I have managed to get in, but it thinks I am a new customer and wants me to pay again.
Tom

The blog I need help with is: (visible only to logged in users)
timethief · Member · May 6, 2017 at 2:35 am
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What is the exact URL starting with http:// of the site you are referring to please?

This is wordpress.COM support. We cannot answer any questions posted here accurately until we have the relevant URL and have confirmed hosting. Note that about 30% of those who post here daily are posting to wrong support forum and the answers to wordpress.COM and WordPress.ORG support questions are not the same.

We provide support only for wordpress.COM hosted sites. We cannot provide support for sites that are not on our servers. Our support docs do not apply to
(1) local installs of wordpress.ORG software on your own server or
(2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM. That support is found at http://wordpress.ORG/support/
(3) sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page. That support is found at http://jetpack.com/support/

WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, support docs and support forums, run different theme versions of themes with the same names, and many people get confused about the two. Read the differences here http://en.support.wordpress.com/com-vs-org/

The wordpress.ORG support forums are at http://wordpress.org/support. The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/
rvpilot · Member · May 6, 2017 at 8:53 pm
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That would be http://www.adshotadsmot.com.
Tom
rvpilot · Member · May 6, 2017 at 8:54 pm
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Oops. Make that http:://www.adshotadsnot.com.
Tom
rvpilot · Member · May 6, 2017 at 9:00 pm
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That would be http://www.adshotadsnot.com.
Tom
timethief · Member · May 8, 2017 at 1:39 am
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adshotadsnot.com is a wordpress.ORG software install on paid hosting, hosted by Unified Layer
Name Servers:
ns2.bluehost.com
ns1.bluehost.com

That site is not hosted by wordpress.COM. It is not on our servers. We provide support only for wordpress.COM hosted sites. You are posting to the wrong support forum.

WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

Our support docs do not apply to
(1) local installs of wordpress.ORG software on your own server or
(2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.
(3) sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

re: wordpress.org support
The wordpress.ORG support forum is at http://wordpress.org/support. The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/
WordPress.org support docs are at https://codex.wordpress.org/Main_Page
See also https://apps.wordpress.org/support/ for app support.

re: Jetpack support
Some Jetpack solutions are here http://jetpack.com/support/
Others are in the Jetpack support forum at WordPress.org
http://wordpress.org/support/plugin/jetpack
However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service
rvpilot · Member · May 8, 2017 at 4:50 pm
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Now I am really confused. I will do more research. Thanks.
Tom

Sent via the Samsung Galaxy S® 4 mini ™, an AT&T 4G LTE smartphone
timethief · Member · May 8, 2017 at 4:55 pm
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The wordpress.ORG support forum is at http://wordpress.org/support. The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/
WordPress.org support docs are at https://codex.wordpress.org/Main_Page
See also https://apps.wordpress.org/support/ for app support.

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