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  sierramason25 · Member · Nov 5, 2018 at 8:22 pm

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  Hi. My account isn’t working on my laptop. It’s working alright on my phone, but when I’m on my laptop, it will only let me access the Reader. It’s not an issue with the wifi and I’ve tried to recover my account but nothing is working. Please help.

  The blog I need help with is: (visible only to logged in users)

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  yashitamittal · Member · Nov 6, 2018 at 5:30 am

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  Hi there!

  Could you please let us know your website address so that we can help you?

  If you are able to access your website and other account details on your phone then it seems you might be experiencing browser issues on your laptop.

  Could you please try clearing the browser cache on your laptop. Also, make sure that the cookies and JavaScript are enabled.

  Solve Common Browser Issues

  If that doesn’t work, can you try another browser? And make sure to disable any ad-blocking and security extensions on your browser.

  Let us know if that works for you.

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  gemmacevans · Member · Nov 6, 2018 at 10:43 am

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  Hi sierramason25,

  I’ve checked your sierramason25 account and everything is loading normally from my side. As a first step, please follow @yashitamittal11’s suggestion of clearing your browser cache:

  Solve Common Browser Issues

  Does that help or are you still having trouble?