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  rodrigorotonda · Member · Feb 20, 2019 at 3:31 pm

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  Hi!
  I registered in August 2018 with (email visible only to moderators and staff), buying the Personal Jetpack. Now, I cannot access to my account because it says ‘the account doesnt exist’. What happened? Also the Jetpack in my site (www.eleco.com.ar) is disallowed. Thanks!

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  poojasahatiya12 · Member · Feb 20, 2019 at 3:51 pm

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  Hi

  Your site isn’t hosted by WordPress.com. This forum is only for helping with sites hosted on WordPress.com.

  For self-hosted sites, you’ll have to seek help on the WordPress.org forums at:
  https://wordpress.org/support/

  To know more about the difference between WordPress.com and WordPress.org, please refer to this document:

  WordPress.com vs. WordPress.org

  And for Jetpack, you can head over here for support:
  https://jetpack.com/support/

  Hope this helps.