Account

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  jackmeek15 · Member · May 5, 2020 at 9:51 pm

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  I wish to pay for my WordPress account. Every time I enter information, it says I do not have an account.

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  justjennifer · Member · May 6, 2020 at 6:41 am

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  Hi there, what website are you trying to pay for? I don’t see any WPcom website registered under this account.

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  jackmeek15 · Member · May 6, 2020 at 8:34 pm

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  Previously Billed To

  Jack W. Meek
  (email visible only to moderators and staff)
  [redacted]
  02/2020
  Order Summary
  A credit card used to renew your subscription has expired or is going to expire before the next renewal on May 10th, 2020

  Subscription Price
  Domain Registration
  jackwmeek.com $5
  Domain Mapping
  jackwmeek.com $13
  Total $18
  This price does not include any applicable taxes which will vary based on your billing address.

  We’ll still attempt to charge the card we have on file, but the best way to keep your subscription is to click the button below and update your credit card details.

  Keep my subscription

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  justjennifer · Member · May 7, 2020 at 4:45 am

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  Hi there, please refrain from posting sensitive information here in our public forums; I’ve removed it from your above post.

  While it’s possible that you need to be logged in with a different username account to the one you are posting here in the forums, I’ve flagged this thread for Staff assistance. Thanks for your patience while they get back to you.

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  kokkieh · Staff · May 7, 2020 at 8:18 am

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  Hi there,

  The domain, jackwmeek.com, does not belong to the jackmeek15 account you used to post here. It looks like you only created this account on Tuesday, while that domain has been registered with us since 2017. That domain belongs to a completely different WordPress.com username account.

  If you no longer have the login details for the correct account, please follow our recovery options at https://en.support.wordpress.com/account-recovery/

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  justjennifer · Member · May 7, 2020 at 8:48 am

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  Hello again, given what @kokkieh said, it might be worth trying to log in with the email address that the email notice was sent to or sending yourself a one-time log in link to that address. You can do both from the log-in page. https://wordpress.com/log-in

  First make sure to log out of this account you are posting from here in the forums.