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  jroberson0810 · Member · Aug 20, 2020 at 12:38 am

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  I already purchased a plan with wordpress just last week. Now it’s saying I don’t have one as well as my domain has been changed.

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  mrsnlchauhan · Member · Aug 20, 2020 at 1:44 am

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  Hi @jroberson0810,

  Your issue requires staff intervention. I am tagging this post for their attention.

  Rest assured someone from the staff will get back to you on this here soon.

  Best,
  Sunil Chauhan

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  kokkieh · Staff · Aug 20, 2020 at 6:29 am

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  Hi there,

  What is the URL of the site you bought a plan for?

  The account you’re using to post here has never bought anything from us, so if you own a paid upgrade on WordPress.com it was bought using a different account.

  
  @mrsnlchauhan,

  Please ask for basic information like the site URL someone needs help with, even if tagging the thread for staff. We can’t do anything to help if we don’t have that information, and if you ask for it there’s at least a chance that the user has already provided it by the time we get to the thread.

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  mrsnlchauhan · Member · Aug 20, 2020 at 8:11 am

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  @kokkieh,
  Apologies for missing out on asking that detail. I will keep this in mind.

  Best,
  Sunil Chauhan