account access

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  jorgenp791 · Member · Aug 10, 2022 at 3:31 pm

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  Your support really sucks. Just trying to get my account access and it’s impossible. My paid domain is portlandbeerhub.com

  WP.com: Yes
  Correct account: Unknown

  The blog I need help with is: (visible only to logged in users)

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  staartmees · Member · Aug 10, 2022 at 3:51 pm

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  There is no need to be rude you know. That site is running on the wordpress.com platform. If you are logged in to the account owning that site, you can get proper help.
  From what you tell it seems you are logged in to the wrong account. You can restore access to that account by using the transaction ID at https://wordpress.com/support/account-recovery/#account-recovery-form

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  staff-ozmodiar · Staff · Aug 11, 2022 at 2:04 pm

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  Howdy,

  The issue is that the WordPress.com user account you are posting from is not the owner or admin of the site you are trying to access. This typically happens when you’ve ended up with a second WordPress.com user account and that second account is the one that owns the site. You’ll need to log into THAT user account in order to make any changes.

  If you do not have access to that second account, here are a few options:

  Account recovery overview – https://wordpress.com/support/account-recovery/
  Lost password tool – https://wordpress.com/wp-login.php?action=lostpassword
  Account recovery form – https://wordpress.com/wp-login.php?action=recovery

  Finally, even if you do not have access to the correct account, if you have your payment information you can use our “Why was I charged?” tool. It was built for situations such as this:

  Why was I charged?

  Let us know if anything is unclear or you have any further questions.