Account access

  • Unknown's avatar
    trattoriavittoria · Member ·

    My name is Vittoria Comin, I am the current CFO, Director, and General Manager of the restaurant Trattoria Vittoria which uses the website trattoriavittoria.com. We own the domain on GoDaddy, but are having trouble accessing the account for the actual wordpress website that was made. I attached the Articles and current Statement of Information for Ristorante Vittoria, Inc. DBA Trattoria Vittoria, to verify my position and our ownership of the DBA. I am not even sure what email address was used on the original account. Please assist us with the information and access if possible, we would like to redo the website.

    Thank you!

    WP.com: Unknown
    Jetpack: Unknown
    Correct account: Unknown

    The blog I need help with is: (visible only to logged in users)

  • staff-doublebassd · Staff ·

    Hi Vittoria,

    I took a look and noticed that trattoriavittoria.com is not hosted with us here at WordPress.com.

    To clear up any confusion, WordPress.com and WordPress.org are two, different entities, but the essential difference is that we don’t have access to all WordPress sites, only ones hosted on our WordPress.com servers. For more information, please see:

    http://support.wordpress.com/com-vs-org/

    I tried to find out where the site is hosted, but I it appears that information is masked from the public. To regain access to the site and account, you will need to find out who hosts the site and contact them, as they would be best positioned to assist. You could start with Go Daddy, as they are the domain hosts and see if they can help you:

    https://www.godaddy.com/help/contact-godaddy-customer-support-20320

    Hope this helps.

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